At 21jili, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under applicable data protection law.
The key principles that guide how 21jili handles your personal information
All data transmitted between your device and 21jili's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
21jili only collects the personal data that is strictly necessary for account operation, KYC compliance, and service delivery. We do not collect data for its own sake.
Your personal data is never sold to third parties. It is shared only with regulated service providers who are contractually bound to protect it, and with authorities where legally required.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by 21jili.
21jili uses cookies solely to improve your experience and for analytics. You can manage your cookie preferences at any time through your browser settings.
Promotional communications from 21jili are always opt-in. You can unsubscribe from marketing emails at any time by contacting support or using the unsubscribe link in any email.
Scope: This Privacy Policy applies to all personal data collected by 21jili through the 21jili.app website and any associated mobile applications or services. By registering an account or using the Platform, you consent to the data practices described herein.
21jili ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the 21jili online casino platform (the "Platform"). This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
This Policy describes the types of personal information we collect from you when you register, access, or use the 21jili Platform; the purposes for which we process that information; the parties with whom we may share it; the security measures we employ to protect it; and the rights available to you as a data subject under Philippine law.
Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the 21jili Platform. Questions or concerns regarding this Policy may be directed to our Data Protection Officer at the contact details provided in Section 13.
For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is 21jili, operating the Platform at 21jili.app. Our designated Data Protection Officer (DPO) can be contacted via the email address provided in Section 13 of this Policy.
As data controller, 21jili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection legislation.
21jili collects personal data from you in the following categories:
When you create a 21jili account, we collect: full legal name, date of birth, mobile number, email address, residential address (including city and province in the Philippines), and username.
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, UMID), proof of address documents, and selfie photographs for identity verification purposes.
We collect information necessary to process deposits and withdrawals, including GCash mobile number, PayMaya account details, bank account details (account name, account number, bank name), and transaction history. We do not store full debit card numbers on our servers; card data is handled by our PCI-DSS compliant payment processors.
We collect records of your gaming activity on the Platform, including games played, wagers placed, wins and losses, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.
We automatically collect certain technical information when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data is collected via cookies and server logs.
We retain records of communications between you and 21jili customer support, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
21jili processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing gaming services | Gameplay data, technical data |
| Identity verification and fraud prevention | KYC data, financial data, technical data |
| Anti-money laundering compliance | KYC data, financial data, gameplay data |
| Responsible gaming monitoring | Gameplay data, registration data |
| Customer support | Communications data, registration data |
| Marketing communications (with consent) | Registration data, gameplay data |
| Platform analytics and improvement | Technical data, gameplay data |
| Legal and regulatory compliance | All categories as required |
21jili processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
21jili may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (GCash, Maya, and partner banks), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where we are legally required or permitted to do so. Such disclosures are made strictly in accordance with applicable law.
In the event of a merger, acquisition, or sale of all or part of 21jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
21jili does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is not a product.
21jili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
Cookies are small text files placed on your device when you visit the 21jili Platform. They allow us to recognise your device, remember your preferences, and improve your overall experience. We also use similar technologies such as web beacons and local storage for comparable purposes.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the 21jili Platform. Instructions for managing cookies are available in your browser's help documentation.
21jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 21jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials. Please refer to Section 3.2 of our Terms & Conditions for your account security obligations.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21jili:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines. We may need to verify your identity before processing your request.
Age Restriction — 21 Years and Older Only
The 21jili Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
21jili does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data from our systems and close the associated account.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to 21jili, please contact us immediately at the details provided in Section 13 so that we can take appropriate action.
21jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 21jili protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 21jili, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data protection concern.
For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page.
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